Have Further Questions?
Can't find what you're looking for? Our water purification experts are just a message away. Whether it's about system selection, installation, or maintenance — we've got the answers you need.
Frequently Asked Questions
Which system is right for me?
Choosing the right system depends on your water needs and the water quality in your region. The FLEX AIR is suitable for compact countertop installation. The Rio Air and INFINITY PRO are ideal for under-sink installation. For hard water, we additionally recommend the SOFT X PRO water softening system. Contact us for a personalized consultation!
Can I maintain the system myself?
Yes, maintenance of our systems is designed to be simple and user-friendly. Filter changes can be performed without tools in just a few minutes. For a thorough system cleaning, we recommend professional service once a year.
How much water does the system produce daily?
Our systems produce between 150 and 400 liters of filtered water per day, depending on the model. The FLEX AIR with 150 GPD is ideal for individuals and small households, while the INFINITY PRO is designed for larger families and higher demand.
Is the water healthy after filtering?
Yes! Our filtered water is not only clean, but also healthy. The reverse osmosis system removes harmful substances, while important minerals can be re-added through our optional mineralization filters. This way, you get optimal drinking water.
What guarantee do I receive?
All our products come with a 2-year manufacturer's warranty. This covers defects in materials and workmanship. For registered customers, we extend the warranty to 3 years. Please retain your proof of purchase for any warranty claims.
How often do the filters need to be changed?
Depending on the model and water quality, we recommend changing the filter every 6–12 months. The reverse osmosis membrane typically has a lifespan of 2–3 years. Our system will notify you in good time when a change is required.
How long does the installation take?
Installation of our systems typically takes 1–2 hours. Our devices come with detailed step-by-step instructions. Alternatively, we offer a professional installation service – simply contact us for more information.
How does reverse osmosis work?
Reverse osmosis is a water filtration process in which water is forced under pressure through a semipermeable membrane. This filters out up to 99% of all pollutants, heavy metals, nitrates, and germs – the result is crystal clear, pure drinking water.
Why Our Customers Trust Us
Up to 99% pollutant filtration
Our reverse osmosis systems remove heavy metals, nitrates, bacteria, and germs – for pure, healthy drinking water directly from the tap.
Soft water for your home
Our water softening systems protect your household appliances, pipes, and skin from the effects of hard water – reliably and automatically.
Easy Installation & Maintenance
All systems are designed to be user-friendly – including quick installation, tool-free filter replacement, and clear maintenance indicators.
2-year manufacturer's warranty
We stand behind our products. All devices come with a 2-year warranty – for registered customers even 3 years.
Ready for better water? Discover our wide range of products now!
Entdecken Sie unser breites Sortiment an hochwertigen Produkten, die speziell für Sie gefertigt wurden. Finden Sie genau das, was Sie brauchen, und genießen Sie ein reibungsloses Einkaufserlebnis.