Right of Withdrawal

Cancellation Policy

Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period shall be fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., by email or post).

Contact Information

ELITE AQUA®

[Company Name]

[Street Address]

[Postal Code, City]

Germany

Email: [Email Address]

Phone: [Phone Number]

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

Reimbursement will be made without undue delay and no later than fourteen (14) days from the day we receive notice of your withdrawal.

We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. In no event will you incur any fees as a result of the reimbursement.

Return of Goods

You must return or hand over the goods without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion of the Right of Withdrawal

The right of withdrawal may not apply to certain goods, including:

• Custom-made or personalized products

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed

• Goods that have been inseparably mixed with other items after delivery

Please refer to applicable consumer protection laws for additional details.

Withdrawal Form

If you wish to withdraw from this contract, you may use the following template:

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the purchase of the following goods:

Order Number: __________

Ordered on: __________

Received on: __________

Customer Name: __________

Customer Address: __________

Signature (only if submitted on paper)

Date: __________

(*) Delete as appropriate.